Privacy Policy

Last updated: 04 September 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Gearloop is built on trust, not transactions. We’re a UK-based community where outdoor enthusiasts buy, sell, and share gear responsibly. Your privacy and security are central to that trust.

Please read this Privacy Policy carefully before using our Service.

1 – Interpretation and Definitions 1.1 – Interpretation The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. 1.2 – Definitions For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service.
  • Application means the software program provided by the Company, downloaded by you on any electronic device, named Gearloop.
  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Gearloop, Challoners, Hayles Field, Frieth, RG9 6PP, United Kingdom. For the purpose of the UK GDPR and Data Protection Act 2018, the Company is the Data Controller.
  • Cookies are small files placed on your computer or device by a website, containing details of your browsing history.
  • Country refers to the United Kingdom.
  • Data Controller means the Company as the legal entity which determines the purposes and means of processing Personal Data.
  • Device means any device that can access the Service, such as a computer, phone, or tablet.
  • Operator refers to Gearloop. For the purposes of UK GDPR, the Company is the Data Controller.
  • Personal Data means any information relating to an identified or identifiable individual.
  • Service refers to the Website and Application.
  • Service Provider means any natural or legal person who processes data on behalf of the Company.
  • Usage Data refers to data collected automatically when using the Service.
  • Website refers to Gearloop, accessible at https://gearloop.org.uk.
  • You means the individual accessing or using the Service. Under UK GDPR, You may be referred to as the Data Subject or User.

2 – Contact Us If you have any questions about this Privacy Policy, you can contact us:

  • By email: support@gearloop.org.uk

3 – Collecting and Using Your Personal Data 3.1 – Types of Data Collected Personal Data may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Postal address
  • Bank account information (for sellers)
  • Credit/debit card information (handled securely by Stripe)
  • Usage Data Usage Data is collected automatically when using the Service and may include IP address, browser type, device type, and activity on the platform. Third-Party Social Media Services – You may register using Google, Facebook, or similar. If you do, we may collect information associated with that account. Cookies and Tracking Technologies – We use cookies to improve functionality, security, and analytics.

3.2 – Use of Your Personal Data We may use your Personal Data to:

  • Provide and maintain the Service
  • Manage your Account
  • Fulfil purchase and sale contracts between buyers and sellers
  • Contact you about Service updates or issues
  • Send you news, offers, and community updates (if you have opted in – you may unsubscribe at any time)
  • Manage your requests and support queries
  • Improve our Service and user experience Details regarding refunds, buyer protection, service fees, and age restrictions are set out separately in our Terms of Service.

3.3 – Sharing Your Personal Data We may share your information:

  • With Service Providers, including Stripe (payment processing) and analytics providers
  • With other users, when you publish listings or interact in community spaces
  • With affiliates and business partners where relevant to the Service
  • If required by law, regulation, or valid legal process We do not sell your Personal Data.

3.4 – Retention and Deletion We retain your Personal Data only as long as necessary for the purposes outlined here, or as required by law. When no longer needed, data will be securely deleted. You have the right to request deletion of your Personal Data at any time (see section 6).

4 – Payments Payments are processed securely through Stripe. Gearloop does not store or collect your payment card details. Stripe’s Privacy Policy can be viewed here: https://stripe.com/gb/privacy.

5 – Email Marketing We may use trusted third-party providers to send newsletters or community updates. You will only receive these if you have explicitly opted in, and you may unsubscribe at any time.

6 – GDPR Privacy 6.1 – Legal Basis for Processing We may process Personal Data under the following bases:

  • Consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests

6.2 – Your Rights Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access, correct, or delete your Personal Data
  • Object to processing of your Personal Data
  • Withdraw consent at any time
  • Request transfer of your data
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

7 – Children’s Privacy Our Service is not directed at children under 13. We do not knowingly collect personal information from children.

8 – Links to Other Websites Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

9 – Changes to this Privacy Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Significant changes may also be notified by email.